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Returns Policy


From November 1st 2020 items purchased as gifts for Christmas may be returned unworn or unused up till the 7th January 2021 for an  exchange or online account credit. Only goods purchased and returned within 14 days can be refunded.


Blueberries wants you to be happy with your purchase. Please check your goods on delivery and ensure that they meet with your approval. If they do not please contact us at returns@blueberries-online.com and request a returns authorisation number [RAN]. You have 14 days from receipt of the goods to notify us and return them to the address below. Once we receive the goods back your credit/debit card, Pay Pal or Amazon payment will be refunded within 2-3 days and you will be emailed when this is done. Card refunds can take up to 10 days for your bank to process. This varies greatly between card issuers and unfortunately we have no influence over this.

To cancel your order in accordance with the Consumer Contract Regulations 2013 please see below 'YOUR RIGHT TO CANCEL' section below.

Returns must be posted to the address below.

101-103 Topping Street
FY1 3AA.

The goods must be returned unworn with all labels attached and in the same packaging. Your parcel is your responsibility until it reaches us, so we recommend that you use Royal Mail Tracked & signed or registered Post from the UK or a registered delivery service.

Goods returned from outside the UK [INTERNATIONAL ORDERS] must have RETURNED GOODS written in large lettering on the outside of the parcel, if you are using a courier you must tell the them that you are RETURNING GOODS otherwise duty and VAT will be charged when the items come back in to the UK and blueberries will not be liable for this, any charges incurred will be deducted from the refund.

Returning items will be at your own expense. Please make sure that goods are returned to us in their original condition as failure to do so may result in Blueberries being unable to accept the return. Please follow the instructions below- When trying on clothing please take care to remove any watches and jewellery that may cause damage to delicate fabric. Also please ensure you are not wearing fragrance or deodorant that may leave a scent or mark the fabric. Footwear will only be accepted back if returned unworn, no marks on the soles and in its original undamaged box. A charge of £10 maybe deducted if a box is damaged and unusable when you return footwear to cover re boxing. Certain items such as earrings can not be returned due to hygiene reasons.

All refunds will be credited to your credit/debit card within 2-3  days of Blueberries - online receiving the goods. Please allow slightly longer during busy sale periods.

If you require an exchange please contact us at returns@blueberries-online.com within 14 days of receiving your goods and we will do our best to help you but we cannot guarantee the item you wish to exchange for will be in stock. A member of Blueberries team will contact you by email or telephone and let you know. The item to be returned must be returned as above, this will be at your own expense-however the cost of sending out the exchanged item will be met by Blueberries for all UK orders.

If items are exchanged for a different size or style and need to be returned a credit note will be issued unless a refund has been authorised by prior agreement.

In addition to our returns policy in accordance with the Consumer Contract Regulations 2013 [ CCR's] you have 14 working days [starting the day of receipt] to cancel your purchase.You must email us or return the cancellation form sent on your original order confirmation email to inform us of the cancellation of your order. We will supply you with a returns number and you have a further 14 days from the date of cancellation to return your order. You will be refunded in full within 2-3 days of us receiving the goods back. If you have received the goods then you must return the cancelled order to us at your own cost. You are not entitled to cancel orders under the CCRs in relation to the following goods- Pierced earrings, swimwear with the hygiene strips removed, shoes that have been marked or scuffed on the soles, or any sealed goods that have had the seal and packaging undone, or clothes that have been worn and the security labels removed.

If you are missing items from your order please check your invoice enclosed to make sure these items are itemised on it. If they are not present in the parcel please keep the packaging your order arrived in and contact us straight way on 01253 311178 . It is really important that you keep the packaging as it is proof of delivery and it may have been tampered with during the delivery process. If you can not provide the packaging this can affect your right to claim for any loss incurred. We wrap all our orders under CCTV to safe guard the correct items being sent out. We will always try and notify you before hand if items are not available and these will not be on the invoice we send out. You will not be charged for these, so please check your invoice enclosed first.

To facilitate the return of a faulty item you must obtain a Returns Authorisation Number by emailing us at returns@blueberries-online.com and follow the standard returns process as detailed above. Faulty items will only be accepted if the goods are delivered to the customer damaged or if there is a subsequent manufacturing fault within a period of 3 months after delivery. All items returned faulty will be inspected and any items deemed subject to fair wear and tear will not be accepted as faulty. Where possible items maybe repaired on request but only where such items are deemed faulty and repairable.

If your returned item is accepted as faulty you will be credited to your Debit/Credit card with in 5-7 days of Blueberries receiving the item.

If you are returning an item because it is faulty, or due to an error on our part, we will refund your costs for returning the item back to us up to a maximum of £6.00. Please make sure you have proof of postage and a receipt and we will either send you a cheque for the cost or send you a PayPal payment. Other wise you will be responsible for the return postage.

If you need to return an item due to an error on our part, please contact us at returns@blueberries-online.com and explain the problem and if you require a replacement or refund. We will send you a Returns Authorisation Number [RAN] and you must follow the standard returns process as detailed above.Your order will be refunded in full via the same method you paid. We will be happy to refund the costs of returning the item to us up to the value of 1st class insured this will be sent in the form of a cheque or via Pal Pal which ever you request.


Your statutory rights are not affected by our returns policy and you will have the benefit from them too.


From November 1st 2019 items purchased as gifts for Christmas may be returned unworn or unused up till the 7th January 2020 for an  exchange or online account credit.There is no time limit on credit notes issued. Only goods purchased and returned within 14 days can be refunded.


returns policy