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Returns Policy

Extended Christmas Returns Period

To help make your Christmas shopping experience as smooth as possible we have extended our returns policy. Any items purchased from November 1st to December 22nd 2017 will be eligible for an exchange or online account credit only if they are returned before January 10th 2018. 

If goods are returned after this date they will not be accepted.


RETURNS - CHANGE OF MIND

Blueberries wants you to be happy with your purchase. Please check your goods on delivery and ensure that they meet with your approval. If they do not please contact us at returns@blueberries-online.com and request a returns authorisation number [RAN]. You have 14 days from receipt of the goods to notify us and return them to the address below. Once we receive the goods back your credit or debit card will be refunded within 2-3 days and you will be emailed when this is done. Returns must be posted to the address below.

RETURN ADDRESS
Blueberries
101-103 Topping Street
Blackpool
FY1 3AA.

The goods must be returned unworn with all labels attached and in the same packaging. Your parcel is your responsibility until it reaches us, so we recommend that you use Royal Mail Tracked & signed or registered Post from the UK or a registered delivery service.

RETURNING GOODS FROM OUTSIDE THE UK
Goods returned from outside the UK [INTERNATIONAL ORDERS] must have RETURNED GOODS written in large lettering on the outside of the parcel, if you are using a courier you must tell the them that you are RETURNING GOODS otherwise duty and VAT will be charged when the items come back in to the UK and blueberries will not be liable for this, any charges incurred will be deducted from the refund.

PLEASE NOTE
Returning items will be at your own expense. Please make sure that goods are returned to us in their original condition as failure to do so may result in Blueberries being unable to accept the return. Please follow the instructions below- When trying on clothing please take care to remove any watches and jewellery that may cause damage to delicate fabric. Also please ensure you are not wearing fragrance or deodorant that may leave a scent or mark the fabric. Footwear will only be accepted back if returned unworn, no marks on the soles and in its original undamaged box. A charge of £10 maybe deducted if a box is damaged and unusable when you return footwear to cover re boxing .Certain items such as earrings can not be returned due to hygiene reasons.

REFUNDS FOR RETURNS DUE TO CHANGE OF MIND
All refunds will be credited to your credit/debit card within 2-3  days of Blueberries - online receiving the goods. Please allow slightly longer during busy sale periods.

EXCHANGES
If you require an exchange please contact us at returns@blueberries-online.com within 14 days of receiving your goods and we will do our best to help you but we cannot guarantee the item you wish to exchange for will be in stock. A member of Blueberries team will contact you by email or telephone and let you know. The item to be returned must be returned as above, this will be at your own expense-however the cost of sending out the exchanged item will be met by Blueberries.

If items are exchanged for a different size or style and need to be returned a credit note will be issued unless a refund has been authorised by prior agreement.

MISSING ITEMS FROM YOUR DELIVERY
If you are missing items from your order please check your invoice enclosed to make sure these items are itemised on it. If they are not present in the parcel please keep the packaging your order arrived in and contact us straight way on 01253 311178 . It is really important that you keep the packaging as it is proof of delivery and it may have been tampered with during the delivery process. If you can not provide the packaging this can affect your right to claim for any loss incurred. We wrap all our orders under CCTV to safe guard the correct items being sent out. We will always try and notify you before hand if items are not available and these will not be on the invoice we send out. You will not be charged for these, so please check your invoice enclosed first.

FAULTY ITEMS
To facilitate the return of a faulty item you must obtain a Returns Authorisation Number by emailing us at returns@blueberries-online.com and follow the standard returns process as detailed above. Faulty items will only be accepted if the goods are delivered to the customer damaged or if there is a subsequent manufacturing fault within a period of 3 months after delivery. All items returned faulty will be inspected and any items deemed subject to fair wear and tear will not be accepted as faulty. Where possible items maybe repaired on request but only where such items are deemed faulty and repairable.

REFUNDS FOR FAULTY GOODS
If your returned item is accepted as faulty you will be credited to your Debit/Credit card with in 10 days of Blueberries receiving the item.

DELIVERY CHARGES FOR RETURNS
If you are returning an item because it is faulty, or due to an error on our part, we will refund your costs for returning the item back to us up to a maximum of £6.00. Please make sure you have proof of postage and a receipt and we will either send you a cheque for the cost or send you a PayPal payment. Other wise you will be responsible for the return postage.

ERROR BY BLUEBERRIES
If you need to return an item due to an error on our part, please contact us at returns@blueberries-online.com and explain the problem and if you require a replacement or refund. We will send you a Returns Authorisation Number [RAN] and you must follow the standard returns process as detailed above. We will be happy to refund the costs of returning the item to us and your original postage costs up to the value of 1st class insured this will be sent in the form of a cheque.

7 DAY COOLING OFF PERIOD
In addition to our returns policy, under the Distance Selling Regulations you have 14 working days [starting the day of receipt] to cancel your purchase. In this case we will provide a full refund on the item purchased but you must return the cancelled item to us at your own cost.

STATUTORY RIGHTS
Your statutory rights are not affected by our returns policy and you will have the benefit from them too.

 

returns policy